Privacy Policy

At Ark Dynamics, we take your privacy seriously. This policy covers how we protect your data when using our DD6DOF motion simulators and community features. We’re committed to transparency and welcome your questions or suggestions at dev at ark-dynamics.com.

 

Our practices comply with the California Consumer Privacy Act (CCPA) of 2018, GDPR (Regulation 2016/679), UK Data Protection Act 2018, Canada’s PIPEDA, and Japan’s APPI.

 

1. Who is Your Data Controller?

The controller of your personal data is Ark Dynamics, registered in the State of Wyoming, 2232 Dell Range Blvd Ste 200 Cheyenne, WY 82009, USA. Contact us at dev at ark-dynamics.com or +1 619 890-6971

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2. What Data Do We Process?

We collect and process:

Sim Racing Data: Name, age, ID number (if required), and address for orders, sales, after-sales service, and user accounts.

Contact Details: Email for orders and account registration; phone number for customer support.

Sales/Pre-Order Data: Order number, payment, and delivery details for legal and contractual obligations.

Browsing Data: Access time, IP address, website actions (e.g., errors), and cookie data (e.g., search terms, usage time).

Cookies: We use essential cookies for site functionality, analytics cookies (e.g., Google Analytics) to improve performance, and marketing cookies to personalize ads. Manage preferences via our Cookie Banner on your first visit.

We don’t knowingly collect data from children under 18 without parental consent. Parents can contact us at dev at ark-dynamics.com if concerned.

 

3. Purposes of Data Processing

We process your data for:

Sales/pre-order and after-sales services (identification, contact details).

Issuing invoices and meeting tax law requirements (identification, contact, sales details).

Direct marketing (contact details).

Legal claims (identification, contact, sales details).

Analytics, including cookies (browsing data).

Website comments (identification, contact details).

AI personalization of motion tracks (e.g., based on prompts). You can request human review or opt-out at dev at ark-dynamics.com.
You can withdraw consent anytime without affecting prior lawful processing.

 

4. Are You Required to Provide Your Data?

Providing data is voluntary, but:

Name and email are required for service evaluation and agreements (otherwise, service is impossible).

Name, email, and order number are needed for complaints; address and bank details for refunds (otherwise, resolution/reimbursement isn’t possible).

Name, company, address, and tax number are required for invoices (per tax law).

ID number is needed for shipping to certain countries (otherwise, shipping isn’t possible).

 

5. Data Recipients

Your data may be shared with couriers, lawyers, payment providers, hosting companies, accounting firms, insurance providers, ERP system managers, customer service managers, business advisors, and Jetson capital group companies.

We may transfer data to tech vendors (e.g., Google LLC, Facebook Inc., Twitter Inc.). Data transferred outside the EEA (e.g., to the U.S.) is protected by Standard Contractual Clauses per GDPR.

 

6. Data Storage Duration

We store your data as required by law:

Sales data: 3 years per tax law.

Marketing data: until consent withdrawal.

Browsing data: 1 year for analytics.

Legal claims: as required by law (e.g., liability periods, up to 6 years).
If no legal requirement exists, we process data until you object.

 

7. Your Rights

You have the right to:

Access your data.

Request corrections.

Limit sensitive data use/disclosure.

Transfer data in a format of your choice.
California residents can opt out of data “sale” (e.g., sharing with third parties like Google LLC for their commercial purposes).
Email requests to dev at ark-dynamics.com with identifying details. Note that exercising these rights may affect our cooperation—our privacy team will explain any impacts.

 

8. Right to Complain

If you believe your data is processed unlawfully, you can lodge a complaint with your local data protection authority.

 

9. Data Security

We use SSL encryption for data in transit, AES-256 encryption for data at rest, and role-based access controls to protect your information. Payment connections are secure. Users must keep login credentials confidential—Ark Dynamics isn’t liable if you share them. For more on our security measures, contact dev at ark-dynamics.com.

 

10. Policy Updates

We may update this policy periodically. We’ll notify you of material changes via email or a website banner at least 30 days before they take effect, unless otherwise stated. Check back regularly.